New World Foods Pty Ltd (ACN 081 070 368) and its related bodies corporate (we or us) are committed to protecting the privacy of your personal information. We collect, use, store, manage and disclose all personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
What kind of Personal Information do we collect and hold?
In order to provide you with our goods and services, we are likely to collect a wide range of Personal Information about you. The type of Personal Information we collect generally includes your name and contact details such as your business address, shipping and billing addresses, email address, telephone or mobile numbers, as well as information about your transactions with us or other users of our services.
We do not generally collect “sensitive information” (such as information about ethnic origin, religious or political views, health information etc) from you.
How do we collect information?
When you only browse our website, we do not collect your Personal Information. Our internet service provider makes a record of your visit and records information such as your server address; your internet protocol address; the pages you accessed and documents downloaded; the previous site you visited; and the type of browser being used. This information assists us to analyse web traffic and improve your site navigation experience.
We do not identify you or your browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant or other such power to inspect the internet service provider’s server logs.
We may also obtain anonymous information from our website using a technology called “cookies”. Cookies are small text files which are transferred to the hard drive of your computer to provide additional functionality to our website and to help us analyse usage of our website. Cookies can identify your web browser but not you. If you wish, you can disable your web browser from accepting cookies. If you disable cookies, you will still be able to access our website but may not be able to access all of our services.
As a part of offering our goods and services to you through our website, such as through our online store, it is likely that we will collect Personal Information about you such as:
- your name
- your address
- your phone number and email address
- reference details of you or your organisation related to the transaction that you give to us
- your credit card information
- any further information, instructions or comments given by you.
We do not store credit card information obtained through our website or other means; rather this information is provided to our bank, financial institution or relevant merchant facility provider to process the relevant transaction.
If you process a payment through our website, and choose to process that payment with Paypal™, such information may be collected and stored in accordance with the policies and procedures of Paypal™. For more information please visit: www.paypal.com/au.
We may collect Personal Information that you choose to give us via telephone, mail, online forms or e-mail, for example:
- when you purchase our goods or services; or
- when you knowingly give us information by telephone or via our website, including e-mail.
You have the option of not disclosing Personal Information to us or to use a pseudonym when dealing with us in relation to a particular matter, unless it is, in our view, impractical for us to deal with you that way or we are otherwise required by law or authorised by a court or tribunal to deal with you on an identified basis. If you choose to withhold any Personal Information, we may not be able to provide you with part or all of our goods or services
There may also be occasions when we collect Personal Information (to the extent they are available) from publicly available sources, including social media platforms such as Facebook or Twitter. Sometimes, we provide contents and services on a range of platforms (including social media networks) with interactive features to which you may contribute, if you post your Personal Information in publicly accessible places or social media platforms, your Personal Information will become publicly available (subject to, where applicable, any privacy settings you have in place in social media platforms). We will not be responsible for the protection of Personal Information you choose to publish this way.
How we use your information
We may use the Personal Information you provide to us for the purposes for which it was initially collected or purposes related to such initial purpose (if such purpose would be within your reasonable expectations). For example, to:
- provide you with our goods and services, including arranging for goods that you have purchased to be delivered to you (including by a third party courier)
- respond to your questions or requests
- keep a record of our dealings with you and enable us to contact you when necessary
- develop a data profile to enable us to tailor our services to you.
We may also use your Personal Information for purposes authorised by laws or regulations, such as to prevent or investigate alleged crime or fraud.
How your information may be disclosed
In providing our goods or services, we may disclose your Personal Information to organisations that carry out functions on our behalf, or assist us to deliver our goods or services, such as our business associates, contractors, agents or service providers. These third parties may change from time to time. Some examples include:
- courier and postal service providers for delivering goods to you
- technology service providers, such as internet service providers, data storage providers, and digital mail providers who send communications on our behalf
- our professional advisers, accountants, lawyers and auditors.
In addition, we may release your Personal Information under the following circumstances:
- when required to do so by a court or under applicable laws or regulation (for example, a subpoena) or where requested by a government agency
- where we consider a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of
- to appropriate persons, where your communication suggests possible harm to others.
Transfer of your Personal Information overseas
The parties to whom we disclose Personal Information may be in Australia or overseas, including our related entity in the United Kingdom, or third party payment facilities (e.g. Paypal™) in the United States.
If in the provision of goods and/or services to you, it is necessary that we disclose your Personal Information to business partners or third parties in foreign countries, you agree and acknowledge that the overseas recipient will be subject to the privacy law of its local jurisdiction, which is likely to be different to the Australian Privacy Principles. The overseas recipient may be compelled by foreign law to disclose such Personal Information to a third party and you may not be able to seek redress under the Australian Privacy Principles in the overseas jurisdiction. Unless you notify us in writing to the contrary, you consent to our disclosure on the basis that we are not required to take steps to ensure the overseas recipient complies with the Australian Privacy Principles and accordingly Australian Privacy Principle 8.1 will not apply to such disclosure.
Rate and review
If you provide a review or rating for a product available on our website, you agree that we may publish part or all of your review or rating together with your first name and suburb.
We consider confidentiality of Personal Information collected from you to be of utmost importance. We store the Personal Information within our password protected systems or in locked premises, as applicable. To prevent unauthorised access, disclosure or misuse, we have implemented procedures and installed equipment to safeguard the security and confidentiality of your information. We continually review these arrangements to ensure we are doing all that is reasonably and technically feasible at the time to protect your Personal Information. However, since no system is 100% secure or error-free, we cannot guarantee that your Personal Information is totally protected, for example, from hackers or misuse.
If you enter or upload Personal Information on our website, you should exercise due care to safeguard any passwords to access your Personal Information at our website created by you.
We will take reasonable steps to destroy or permanently de-identify any Personal Information from our systems which is no longer required by us.
How to access and amend information you provide
We strive to keep your Personal Information accurate, up-to-date and complete. Our policy enables you to find out what information we hold about you and correct that information if it is wrong.
If you become aware that any Personal Information we hold about you is incorrect or out-of-date, please let us know immediately. We will be happy to accept updated Personal Information in writing from the owner of that information at any time. However, in order to protect your privacy and security, we will take reasonable steps to verify your identity before granting you access or enabling you to make corrections of your Personal Information. Except where the Privacy Act provides otherwise, we reserve the right to recover any reasonable costs involved in providing extensive access to Personal Information, for example the cost supplying information held in archives.
Our objective is to respond to any request within a reasonable timeframe and no later than 30 days. We will endeavour to inform you if this timeframe is not achievable.
In some circumstances, we may not be in a position to grant access to your Personal Information, such circumstances include:
- providing access is likely to pose a serious threat to the safety of an individual or the public
- providing access is likely to unreasonably impact on the privacy of others
- the request for access is frivolous or vexatious
- providing access would reveal information which relates to existing or anticipated legal proceedings or otherwise impact on any negotiations
- providing access is unlawful (including being unlawful as directed by a court or tribunal order) or is likely to impact on actions being taken in relation to alleged unlawful activities relating to our functions and activities
- granting access would impact on a commercially sensitive decision making process.
Our contact details are:
New World Foods Pty Ltd
6 Foy Street, Casino, NSW, 2470
Phone: (02) 6662 2177
If you believe we have not adequately dealt with your complaint, you may complain to the Privacy Commissioner, whose contact details are found on their website http://www.oaic.gov.au/.